When to call the emergency line
Burst pipe or major leak
Water is flowing and won't stop. Shut the main valve if you can find it — then call us. Every minute counts for your floor and your neighbour's ceiling.
Water coming through the ceiling
The leak is probably upstairs. We help you locate the source, stop the damage, and start the insurance paperwork.
Toilet or drain completely blocked
Only one toilet in the apartment and it's out of order? That's an emergency. We unblock it properly, whatever the cause.
No water or no hot water
Water heater failure or a supply problem. We diagnose it on the phone first so the plumber arrives with the right parts.
How an emergency call-out works
You call us
Describe the emergency in English. We tell you what to do right now.
You get the price
On the phone, before the plumber leaves.
The plumber arrives
Often within the hour, anywhere in Paris.
Fixed and documented
Invoice and intervention report for your insurance.
Frequently asked questions
How fast can an emergency plumber arrive?
Often within the hour, anywhere in Paris and the inner suburbs. Call us, describe the emergency in English, and we dispatch the nearest available plumber immediately.
What should I do while I wait for the plumber?
For a leak or burst pipe, close the main water valve. In most Paris apartments it's under the kitchen sink, in the bathroom, or near the water meter in the hallway. Tell us on the phone if you can't find it and we'll guide you.
Do you charge extra at night or on weekends?
Night, weekend and holiday call-outs cost more than daytime visits, as everywhere in France. The difference is that we tell you the price on the phone before the plumber leaves, so you decide with full information.
The leak is coming from my neighbour's apartment. Can you still help?
Yes. This is very common in Paris buildings. We help you identify where the water comes from, document the damage for the insurance dégât des eaux process, and explain in English how to handle it with your neighbour, landlord or building syndic.